Frequency NYC Apparel
Frequency NYC Apparel
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Terms and Conditions

 

Welcome to Frequency
By shopping with Frequency (“we,” “our,” “us”), you’re stepping into a rhythm of style, confidence, and cultural expression. These terms and conditions outline how we operate to ensure every interaction with our brand is seamless and transparent.


Use of Site


  • Our website and its content are created to inspire and inform your personal style journey.
     
  • All imagery, product descriptions, and creative assets are the property of Frequency and may not be copied or distributed without written consent.
     

Product Representation


  • Each Frequency piece is carefully curated and produced in Los Angeles, CA. While we make every effort to display colors, textures, and details accurately, variations may occur depending on screen settings or natural fabric differences.
     
  • Prices, availability, and collections are subject to change without notice.
     

Orders & Payment


  • Placing an order confirms your intent to purchase. We reserve the right to accept or decline orders at our discretion.
     
  • Payment must be received in full before shipping. We accept all major credit/debit cards and secure payment providers listed at checkout.
     

Shipping


  • Orders are typically processed within 2–4 business days. Delivery times vary depending on your location and chosen shipping method.
     
  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances beyond our control.
     

Limitation of Liability


  • Frequency is not liable for any incidental or consequential damages resulting from the use of our products or website.
     
  • Our maximum liability, if applicable, will not exceed the purchase price of the item.
     

Governing Law


  • These terms are governed by the laws of New York State. Any disputes will be handled exclusively within the courts of New York State.

Quick Return and Exchange Policy

 

  • Reason for return. 


  • 14-Day Window: Returns and exchanges accepted within 14 days of delivery.
     
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
     
  • Options You Have:
     
    • Store Credit (fastest + recommended) + 10% your next purchase.
       
    • Exchange (based on availability)
       
    • Refund to original payment (5–7 business days)
       
  • Exclusions: Final Sale items, custom pieces, undergarments, and swimwear cannot be returned.
     
  • Return Shipping: Customer is responsible unless the item is damaged or incorrect.
     

📩 To start a return: Email support@frequencynyc.com with your order number.


✨ Frequency is committed to making your experience seamless — because style should always move in rhythm with you.

Copyright © 2025 Frequency NYC Apparel  - All Rights Reserved.

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