Privacy Policy

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Effective Date: January 1, 2025.

At Frequency, your trust is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or engage with our brand. By using our site, you agree to the terms outlined below.

When you interact with Frequency, we may collect the following:

• Personal Information: name, email, phone number, billing/shipping address.
   
• Payment Information: processed securely through third-party payment providers.
   
• Browsing Information: IP address, device type, browser, and activity on our website.
   
• Marketing Preferences: newsletter sign-ups, promotional responses, or survey participation.
   

We use your data to provide a seamless Frequency experience:

• To process and fulfill your orders.
   
• To communicate updates, promotions, and exclusive offers (only if you opt in).
   
• To improve our collections, website design, and customer service.
   
• To detect and prevent fraud or unauthorized activity.
   

• We do not sell or rent your personal data.
   
• We may share limited information with trusted third-party providers (payment processors, shipping carriers, marketing tools) to complete your transactions.
   
• Data may be disclosed if required by law or to protect Frequency’s rights.
   

Our site uses cookies and similar technologies to personalize your shopping experience, analyze traffic, and track performance. You may adjust your browser settings to decline cookies, though this may limit certain site features.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
   
• Request corrections or deletion of your data.
   
• Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
   

We take reasonable measures to protect your personal data, but please note no method of transmission or storage is 100% secure.

Frequency does not knowingly collect personal information from children under 13. If such data is inadvertently collected, we will delete it promptly.

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our practices. Updates will be posted with a new effective date.

For questions or concerns about this Privacy Policy, contact us at: 📩 

✨ At Frequency, we value not only your style but also your trust. Your information stays as protected as your personal rhythm.